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Frequently Asked Question

Travelling in a group

For group more than 7 person we will do with normal price. You can ask our customer service for total price, so you can get the nett price for your group.
We will use 2 toyota innova (7 seaters) or avanza (5 seaters) for your trip.
But if more than 20 person,we will use BUS (40 seaters) for your big group.

Room types

About Room Types, We already give you the details in our tour information.
So you can choose what type of room do you want to stay.
If you want to upgrade your room type, please discuss with our customer service first and then we can arrange it for your trip.

Where do I find my trip notes?

About your trip notes you can see on our tour plan menu in tour details, there is already your schedule and itinerary for our trip. Itinerary still same for whole trip, only total days you want to spend that is the different.

What should I bring?

Please bring Jacket for your trip, because at samosir island and berastagi highland very cold at night. Don’t forget to bring cap for your trip, because we walk in to enter all places in the itinerary.

Visa Information

Free visa for coming to Indonesia, especially for Lake Toba, North Sumatera.

Do you offer discount?

We don’t offer discount price,because our price is already nett price and the cheapest price for all packages with different hotel types.

How can I confirm for my booking?

To confirm your booking via website, please send your flight details to our customer service or you can send via booking form beside tour package menu.
Our customer service will send you confirmation email and update 2 days before your arrival time about car number and driver name.

Travel insurance

Insurance already covered in our packages price.

Safety informations

For safety, we will send you about car number and driver name 2 days before your arrival date. When arrive at Kualanamu International Airport, please see your name on paper, Our driver will put your name on paper, so you can identify our driver easily.

How can I pay?

Payment we will do at Kualanamu International Airport on the last day with RM if you are from Malaysian and SGD if you are from Singapore. So easy for you to do payment with Medan Driver.